Hospitality Consultant
Sometimes you just need someone to talk things through with.
Opening a hospitality business can be exciting. It can also feel overwhelming.
There are a lot of decisions to make, a lot of moving parts and plenty of things that only come with experience.
Sometimes it helps to have another perspective. Someone who's been there before and understands the industry.
I work with hospitality business owners on everything from developing concepts and planning layouts to refining operations, training teams and preparing for launch.
Hospitality Consultant
Most people come to me because...
They've got an idea they'd like to explore, something they're trying to improve or a project they're getting ready to launch.
Whatever stage you're at, having an experienced perspective can make the next steps feel a lot clearer.
Sounding board and advisory support for hospitality business owners looking for an experienced perspective.
Practical hospitality training for owners, managers and front-of-house teams.
How I can help
Every business is different, so the support I provide is too.
Sometimes it's a one-off conversation. Sometimes it's ongoing support over a number of weeks or months.
Here are a few of the areas where I can help.
I've been in your shoes
I've spent most of my life in hospitality.
I've opened venues, built teams, developed concepts, solved problems and learned plenty of lessons along the way.
I know how exciting it can be when you've got an idea you're passionate about.
I also know how easy it is to get stuck, second-guess yourself or feel overwhelmed by the number of decisions that need to be made.
That's why I enjoy helping people talk things through, refine their ideas and move forward with confidence.
It's incredibly rewarding seeing someone build something they're proud of and knowing you've played a small part in helping them get there.
Good hospitality is built on the details.
The best hospitality businesses don't happen by accident.
They're built through hundreds of decisions, big and small, that come together to create a great experience for customers and a business that works behind the scenes.
The atmosphere people remember.
The service that feels effortless.
The menu that makes sense.
The team that knows exactly what's expected of them.
Those details matter.
They're often the difference between a business that survives and one that thrives.
That's what I enjoy helping people build.
A few questions I get asked a lot.
If you're wondering whether I can help, these are usually the first questions people ask.
Not at all.
Most people don't come to me looking for a specific service.
They come to me with an idea they'd like to explore, a challenge they'd like to solve or a feeling that something isn't working as well as it could.
The best place to start is usually a conversation.
Absolutely.
In fact, that's often one of the best times to get support.
Sometimes a few conversations early on can save a lot of time, money and frustration later. It's often easier to shape an idea before you've invested heavily in it.
No.
I work with a range of hospitality businesses, from cafés and coffee shops to restaurants, bars and other customer-focused venues.
If you're creating experiences for customers, there's a good chance I can help.Not at all.
Some people come to me with a brand-new idea.
Others already have an established hospitality business and are looking for a fresh perspective on operations, customer experience, team development or the next stage of growth.
Yes.
While many of the businesses I work with are local, I'm happy to support hospitality businesses further afield.
Some projects are best done in person, while others can start with a phone call or online conversation.